Welcome to the Mini MBA in Customer Experience Management
The Mini MBA in Customer Experience Management is built for professionals who want to lead with purpose and deliver better customer outcomes.
Whether you're new to CX or growing your expertise, this practical course gives you the tools, strategies and mindset to make a real impact.
Join a global learning community and build the skills modern CX leaders need.
Choose the Learning Path That Fits You Best
Flexible learning, built around your CX goals.
The Mini MBA in CXM combines real-world insights, expert-led content and practical tools to help you lead meaningful change.
You can choose from two pathways to complete the course:
Online Only - Mini MBA in CXM
Dive deep into the full CXM experience at your own pace, with online access to 10 core modules, interactive activities and quizzes and handouts. Plus an optional case study module for those looking to achieve Honours level.
Hybrid (live and online blend) - Mini MBA in CXM
Join our interactive, facilitator-led session for one day to explore three modules in a collaborative setting with CX peers from around the world. Followed by online access to the seven remaining core modules and an optional case study module for those looking to achieve Honours level.
Whichever path you choose, you’ll leave with actionable strategies, industry-relevant frameworks, and the confidence to deliver experiences that truly matter.
Who is this for?
This Mini MBA in CXM is perfect for professionals who are passionate about creating better customer experiences—whether you're just getting started or looking to deepen your expertise. Ideal candidates include:
CX Managers & Leaders wanting to sharpen their strategic impact
Marketing, Ops, or Service Professionals looking to add CX to their skillset
Consultants & Freelancers aiming to offer more value to clients
Team Leads or Business Owners who want to embed CX thinking into their culture
Career Switchers or Aspiring CX Pros ready to stand out in a competitive market
No prior CX qualifications are required—just a curious mind, a people-first mindset, and the drive to make customer experiences better in your world.
Course Duration at a Glance
Online Only - Mini MBA in CXM
8–12 weeks | Optional Module 11 = extra time for case study
Hybrid (live and online blend) - Mini MBA in CXM
1-day live session with Christopher & Michael
8 -10 weeks for online modules | Optional Module 11 = extra time for case study
Flexible, focused, and built to fit around your schedule.
Certification
Earn an accredited certificate to recognise your achievement and commitment to CX excellence.
Whether you complete the Online or Hybrid Mini MBA in CXM, your learning will be formally recognised and professionally valuable.
Learning Outcomes
By the end of the Mini MBA in CXM, you’ll walk away with practical tools, strategic insights, and the confidence to drive real CX impact.
Across the modules, you’ll learn how to:
Understand the core principles of Customer Experience Management
Build a CX strategy that aligns with business goals
Identify and fix experience pain points
Map and optimise end-to-end customer journeys
Apply proven CX frameworks and measurement tool
Use customer feedback to drive continuous improvement
Lead internal CX change and foster a customer-first culture
Design experiences that deliver both loyalty and results
Whether you’re taking the full course or just getting started with the first few modules, every step is packed with real-world relevance and actionable takeaways.
Bespoke Corporate Training
Lexden offers customized corporate training solutions like Mini MBA in CXM to help organisations enhance their workforce skills efficiently.
TESTIMONIALS
What others are saying
"I would highly recommend attending a course with Lexden "
"Lexden provide a great balance of theoretical knowledge and real life examples within their trainings.
Their courses are engaging and challenge your ways of thinking whilst always making content shown applicable to the industries in the room.
Natasha Burton
Marketing and CX
Bosch
"The CX management online course run adopts a fresh perspective. "
It shows that customer-centricity is pivotal for any business, and Michael and Christopher -the trainers- made sure to mention real-life examples for a deeper understanding.
It was absolutely great to see how the smaller details can be deal breaking when it comes to client management. Absolutely recommended!"
- Rebecca Gabbi
Luxury Executive
"Highly recommend this"
"This course is well-structured, covering essential CX principles alongside real-world case studies that make the content highly relatable and actionable.
The trainers are knowledgeable and engaging; bringing the material to life through some great examples. Despite being an online course, it remains very interactive and engaging."
- Jame Cook
Canterbury
Higher Education
FAQs
Common Questions Answered for Your Smooth Journey at Lexden Mini MBA in CXM
What qualifications are needed to enroll in Lexden Mini MBA in CXM
No formal degree is required but basic business management understanding and some professional experience is recommended.
How long does it take to complete the Mini MBA in CXM?
Typically, students complete the course within 6 months, but a maximum of one year is allowed.
Is the Lexden Mini MBA in CXM accredited?
While the Lexden Mini MBA in CXM is not a formal MBA and thus is not accredited in the traditional sense, it provides practical business education taught by seasoned professionals. Many find the skills and knowledge gained comparable to what one might learn in accredited MBA programs.
Can I enroll in just specific modules rather than the entire program?
Yes, our program is designed to be modular, allowing you to pick and choose the specific courses that meet your needs and interests. Each module you complete earns you a certificate, and accumulating all certificates awards you the Mini MBA certification.
How much does the Lexden Mini MBA in CXM cost?
The cost varies depending on the full program or individual modules. Contact our admissions for details.
What benefits can I expect from completing the Lexden Mini MBA?
Completing the Lexden Mini MBA enhances strategic thinking, leadership skills, and opens new professional avenues.