Introducing the Mini MBA in Customer Experience Management
The Mini MBA in Customer Experience Management is created by practitioners who have led CX teams and delivered award winning programmes. It is designed for professionals who want to lead with purpose, advance the strategic value of CX in their organisations, and learn world’s best practices, to fulfil customer outcomes more effectively.
Whether you're looking to grow your expertise, learn best practice or perfect your leadership capabilities in CX, this practical course provides you a defined strategic framework, a full tool kit of practices and encourages the right customer centric mindset to make a meaningful impact through CX.
Upcoming dates for open days:
March 5th
April 9th
Join a global learning community and build the skills modern CX leaders need
The Mini MBA in CXM combines real-world insights, expert-led content, and practical tools to help you lead meaningful change:
Designed with academic rigour
Rooted in real-world application
Delivered by experienced CX professionals
Sharing our award-winning practices and case studies
Self-paced online modules, with optional live training support
A certified programme, with no requirement to renew
No membership or pre-exam additional course required.
Learning Outcomes
By the end of the Mini MBA in CXM, you’ll walk away with practical tools, strategic insights, and the confidence to drive real CX impact. Across the modules, you’ll learn how to:
Understand the core principles of Customer Experience Management
Build a CX strategy that aligns with business goals
Establish a Customer Centric Operating Model in your business
Become customer centric in your mindset
Identify and fix experience pain points
Map and optimise end-to-end customer journeys
Apply proven CX frameworks and measurement tool
Use customer feedback to drive continuous improvement
Lead internal CX change and foster a customer-first culture
Design experiences that deliver both loyalty and results
Every module is packed with real-world relevance and actionable takeaways.
Curious if the Mini MBA in CXM is right for you?
We organise Open Days available to those who are considering can hear more first:
Meet the creators and trainers of the Mini MBA in CXM
View a sample of the course content
Understand more about the learning format
Ask questions specific to your learning objectives
Receive a free A-Z of Customer Experience
45 minutes to help you make your choice
Various organisations have attended open days and subsequently signed their teams up to complete the course.
Choose the learning approach which best suits you
10 online modules
Dive deep into the full programme at your own pace through our learning platform, with online access to 10 core modules, interactive activities and quizzes and handouts. Plus, an optional case study module for those looking to achieve Honours level.
3 live remote trainer modules, plus 7 online modules
Join our interactive, facilitator-led session for one day to explore three modules in a collaborative setting with CX peers from around the world. Followed by online access to all modules. Plus, an optional case study module for those looking to achieve Honours level.
Either approach provides you with actionable strategies, industry-relevant frameworks, and the confidence to deliver experiences that truly matter.
Learning Outcomes
By the end of the Mini MBA in CXM, you’ll walk away with practical tools, strategic insights, and the confidence to drive real CX impact.
Across the modules, you’ll learn how to:
Understand the core principles of Customer Experience Management
Build a CX strategy that aligns with business goals
Identify and fix experience pain points
Map and optimise end-to-end customer journeys
Apply proven CX frameworks and measurement tool
Use customer feedback to drive continuous improvement
Lead internal CX change and foster a customer-first culture
Design experiences that deliver both loyalty and results
Whether you’re taking the full course or just getting started with the first few modules, every step is packed with real-world relevance and actionable takeaways.
Designed for progressive managers and leaders working in Customer Experience, or impacted by Customer Experience in their roles. Ideal candidates include:
CX Managers & Leaders wanting to sharpen their strategic impact
Marketing, Ops, or Service Professionals looking to add CX to their skillset
Team Leads or Business Owners who want to embed CX thinking into their culture
Career Switchers or Aspiring CX Pros ready to stand out in a competitive market
No prior CX qualifications are required. You will need a curious mind, a people-first mindset, and the drive to improve the management customer experiences in your organisations.
The Course at a Glance
Mini MBA in Customer Experience Management
Module 1-10, allow 6–12 weeks
Optional Module 11, allow 4-12 weeks for the case study
Created by award winning global CXM Specialists Christopher Brooks & Michael Brandt.
Flexible, focused, and built to fit around your schedule.
Qualify with an accredited certificate to recognise your achievement.
Your learning will be formally recognised and professionally valuable.
Plus, you can add an Honours level certification at no extra charge.
Bespoke Corporate Training
Lexden offers customized corporate training solutions like Mini MBA in CXM to help organisations enhance their workforce skills efficiently.
TESTIMONIALS
What others are saying
"I would highly recommend attending a course with Lexden "
"Lexden provide a great balance of theoretical knowledge and real life examples within their trainings.
Their courses are engaging and challenge your ways of thinking whilst always making content shown applicable to the industries in the room.
Natasha Burton
Marketing and CX
Bosch
"The CX management online course run adopts a fresh perspective. "
It shows that customer-centricity is pivotal for any business, and Michael and Christopher -the trainers- made sure to mention real-life examples for a deeper understanding.
It was absolutely great to see how the smaller details can be deal breaking when it comes to client management. Absolutely recommended!"
- Rebecca Gabbi
Luxury Executive
"Highly recommend this"
"This course is well-structured, covering essential CX principles alongside real-world case studies that make the content highly relatable and actionable.
The trainers are knowledgeable and engaging; bringing the material to life through some great examples. Despite being an online course, it remains very interactive and engaging."
- Jame Cook
Canterbury
Higher Education
FAQs
Common Questions Answered for Your Smooth Journey at Lexden Mini MBA in CXM
What qualifications are needed to enroll in Lexden Mini MBA in CXM
No formal degree is required but basic business management understanding and some professional experience is recommended.
How long does it take to complete the Mini MBA in CXM?
Typically, students complete the course within 6 months, but a maximum of one year is allowed.
Is the Lexden Mini MBA in CXM accredited?
While the Lexden Mini MBA in CXM is not a formal MBA and thus is not accredited in the traditional sense, it provides practical business education taught by seasoned professionals. Many find the skills and knowledge gained comparable to what one might learn in accredited MBA programs.
Can I enroll in just specific modules rather than the entire program?
Yes, our program is designed to be modular, allowing you to pick and choose the specific courses that meet your needs and interests. Each module you complete earns you a certificate, and accumulating all certificates awards you the Mini MBA certification.
How much does the Lexden Mini MBA in CXM cost?
The cost varies depending on the full program or individual modules. Contact our admissions for details.
What benefits can I expect from completing the Lexden Mini MBA?
Completing the Lexden Mini MBA enhances strategic thinking, leadership skills, and opens new professional avenues.