Individual profiles
Each participant completes the free Customer CentrIQ™ assessment and receives a personal profile across seven traits.
Customer-centricity, made measurable across your team.
A paid, facilitated workshop that turns individual Customer CentrIQ™ profiles into shared understanding, focused practice and practical commitments.
Reveal collective strengths and blind spots, practise the traits that matter most and leave with a customer-centred action plan the whole team can own.
Seven traits. One shared mindset.
You cannot change a mindset you cannot measure.
The diagnostic surfaces patterns. The workshop turns those patterns into shared understanding, agreed priorities and a development plan the team owns.
Collective patterns
The results are analysed together to reveal team strengths, blind spots and differences in customer-centred behaviour.
Focused development
The workshop concentrates practice and discussion on the traits that will make the greatest difference for the team.
Level 1Mindset starter
Level 2Emerging learner
Level 3Developing practitioner
Level 4Leading performer
Level 5Mindset master
How the day flows
A day that changes how teams work.
The workshop moves from diagnostic insight to live practice and practical commitment in one highly interactive day.
Reveal
Individual profiles are unpacked and team-level patterns are surfaced. The framework is introduced through targeted theory.
Practice
The team works through live exercises on the traits that matter most, practising behaviours in the room.
Commit
The team translates insight into action with individual and collective commitments anchored to real business priorities.
What your team walks away with
Shared insight that leads to practical action.
The workshop gives the team a more honest, specific and useful way to improve how it works for customers.
1
Individual profilesA personal Customer CentrIQ™ profile and report for each participant.
2
A team profileA view of collective strengths, blind spots and behavioural patterns.
3
A shared vocabularyA practical language for retrospectives, coaching and development conversations.
4
A 90-day planIndividual and collective commitments anchored to real priorities.
Your partners and facilitators.
Experienced customer experience practitioners who combine diagnostic insight with practical, highly interactive team development.
Christopher Brooks
Founder
Michael Brandt
Training Lead
Yuliia Landolt
CX AssociateTrusted customer experience expertise.
A selection of organisations that have used Lexden Group services.
Enquire about the Team Workshop
Let’s explore what your team needs.
Tell us about your team, the customer challenges you are facing and what you want to improve. We will help you scope the right Customer CentrIQ™ workshop.
1
A team profile
A view of collective strengths, blind spots and behavioural patterns.
2
A shared vocabulary
Practical language for coaching, development and customer conversations.
3
A 90-day plan
Individual and collective commitments anchored to real priorities.
Prefer email? [email protected]